Return Policy

Return Policy

Returns Policy:

  • Mr shopper offers a warranty on all goods purchased, on behalf of and in line with the warranty policy undertaken by the manufacturer/supplier of the Products, provided that the Products have not been altered or used, contrary to the instructions. Warranty is usually 12 months from date of purchase and is a repair warranty, unless otherwise stated by the manufacturer.
  • If the Products are found to be defective during the warranty period, you may send an email to You shall also be required to produce the original invoice as proof of purchase. Where the Product is found to be defective, the manufacturer/supplier, shall, at its sole discretion;
    (a) repair or replace the failed, unsafe or defective Product; or
    (b) refund you the price paid for it.
  • Products which are NOT defective or damaged or which you found to be unsuitable, can be returned within 7 (seven) days from date of delivery. This is subject to the Products being in its original condition, not tampered with, and the packaging/manuals/cables/remote control units etc. being in its original condition.

The following May Not be returned or refunded:

  • Delivery & Installation Costs, Gift Vouchers.
  • No Returnable or Refundable items
  • Digital Content
  • Any Damaged or Abused items

Mr Shopper is entitled to charge a 15% handling fee if the products are not returned like new, such as:

  • Where the product has been opened
  • Where the returned item is missing parts or product accessories including manuals
  • In the case of small items, where the item is damaged due to not being properly packaged by the customer for its return shipment